Pay Other People
Have you ever needed to get money to someone, but you couldn’t get your schedules to line up? Northwest Bank has a solution for you: Popmoney®. With Popmoney, you are able to “Pay Other People” quickly using an email address, mobile phone number or bank account.
How Popmoney Works
You can use Popmoney to send money to any recipient using Northwest Bank’s online banking portal. Here’s how it works:
- You’ll need the recipient’s email address, mobile phone number or bank account number so you know where to send the money.
- The recipient is notified of the transfer via email or text message.
- Popmoney then sends a verification code to the recipient, which they must enter to complete the deposit.
- You can view your transaction receipt within Northwest Bank’s Online Banking, or at the Popmoney website if you’ve set up an account using your bank account information.
Browse through these frequently asked questions about Popmoney, if you don’t see the answer you’re looking for, call a Northwest Bank office.
What Is Popmoney?
Popmoney allows you to POP (Pay Other People) anywhere, anytime, through the Bill Pay tab in Online Banking.
How does the service work?
You can send money using only the recipient’s email address, mobile number or bank account. First, you will be prompted to enter basic information.
- add a contact
- dollar amount
- desired date to send the payment
Once you confirm the payment transaction, an email notification will be sent to the recipient with instructions on how to accept the payment.
Do I have to be enrolled in Online Bill Pay to access Popmoney?
Yes, once you are enrolled in Bill Pay, you will see a Popmoney tab to use the service.
Are there daily/monthly dollar limits for sending payments via Popmoney?
Yes, Popmoney displays the individual daily and monthly limit information for you.
Is there a minimum payment amount?
$5 is the minimum payment. As a security measure, for payments of $100.01 or larger sent to an email address, the recipient is asked to verify ownership of their phone number when receiving and depositing the payment.
Is there a fee?
Popmoney is a free service to Northwest Bank customers. There is no fee to send Popmoney to any recipient using Northwest Bank’s online banking portal.
What if a payment is unclaimed?
If the payment is still unclaimed by the recipient at the end of the 10th day, you, as the sender, will receive a refund within 2 business days for the payment, minus the fee.
What are the processing cutoff times?
All Popmoney payments will be processed as next day payments when they are sent to an email address, mobile phone or to a receiver who has automatic deposit enabled, provided that the payments are scheduled prior to 7 p.m. PST (Pacific Standard Time)
How do payments process?
Payments will debit your account on the scheduled send date, and the credit will appear in the recipient’s account in 1-2 business days after accepting the payment.
What if there are insufficient funds on the send date?
If a payment is returned due to insufficient funds, a second attempt to debit the account will occur. If the payment is returned a second time, Popmoney and Online Bill Pay will be frozen, and you will receive instructions to call Popmoney at 855-237-7247.