We have been monitoring the rapid changing concerns regarding COVID-19 (Coronavirus), and Northwest Bank is taking the necessary precautions to keep our customers, Team Members, and the community safe. With that in mind, we have decided to close our four lobbies to the general public until further notice.
Our drive-up services will be available Mondays-Fridays 9 a.m.-5 p.m. and on Saturdays 9 a.m.-12 p.m. Customers may also continue to use the night drop boxes available at all of our locations. As always, our ATM's are accessible 24/7. If you need to meet with one of our bankers or access your Safe Deposit Box, we will schedule visitors by appointment only. Please contact your local branch at the following phone numbers: Rockton Avenue 815-987-4550, Phelps Avenue 815-229-4212, Ralston Road 815-986-1111, Peak Drive 815-312-5602, Mortgage 815-229-9456
You may experience an extended wait time due to high call volume, so your patience is appreciated.
It has been recommended by local and federal health departments for consumers to avoid any unnecessary social interaction. We highly encourage you to take advantage of our electronic financial services during this time (Online Banking, Mobile Banking, Person-to-Person Payments, Digital Wallet, and MyCardRules).
COVID-19 Relief Program for Northwest Bank Customers
Northwest Bank has been a strong supporter of Rockford area families and businesses for nearly 50 years. We’ve been there during strong times and challenging times, and we are here now to support your financial needs during these uncertain times.
Our COVID-19 Relief Program is designed to alleviate some of the financial hardships you may face as a result of illness or workplace changes. We will continuously evaluate our program as the situation evolves for our customers and the local Rockford community.
- Consumer and Mortgage Loan Payment Deferral Program – If you are facing a financial hardship due to COVID-19, contact us. We may make available a payment deferral for up to 90 days, with no credit bureau impact. For assistance or questions, please contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.
- Suspension of Foreclosure Program – We will suspend foreclosure actions on residential properties for 90 days, unless required by federal or government agencies. For assistance or questions, contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.
- Repossession Halt Program – We will not initiate any new repossession actions for 90 days for vehicles, RVs, or marine craft financed by Northwest Bank. For assistance or questions, contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.
In addition, for our business and commercial customers, we are committed to working with you to tailor a debt repayment structure that accommodates the temporary financial challenges you may be facing as a result of COVID-19. We are also monitoring State and Federal programs aimed to assist small businesses affected by COVID-19 that may be available to you. Please contact your Relationship Manager, or call 815-987-4550 to inquire as to how we can help.
From the FDIC: Frequently Asked Questions for customers regarding COVID-19
Lastly, fraudsters always pick the worst time to strike. Don't forget to be aware of Coronavirus email scams. Use precaution when clicking on unknown online sources or opening emails with information on the virus. Remember, Northwest Bank will never ask you for your card number, personal PIN or account number(s). Please contact the bank immediately if you receive such a call requesting this information.
For more information about COVID-19, visit the CDC website, www.cdc.gov