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Tuesday, March 2nd

(815) 987-4550

COVID-19 Update

Home COVID-19 (Coronavirus) Update

COVID-19 (Coronavirus)Update

In order to reach the smallest businesses, the SBA on February 24th will establish a 14-day, exclusive PPP loan application period for businesses and nonprofits with fewer than 20 employees. Many have not received the needed relief a forgivable PPP loan provides, so Congress has set aside $15B for small and Low or Moderate Income (LMI) first draw borrowers. Larger PPP-eligible businesses will still have time to apply as well before the program expires on March 31.

To learn more about the Paycheck Protection Program, you can visit the SBA's website by clicking here.

 To view the announcement by the Biden-Harris Administration, you can click here.


We understand many of our customers are waiting to receive their stimulus checks from the federal government. Please know that we do not have a list of when each customer will be receiving their check or what the dollar amount will be. Please visit the IRS website for detailed information.


If your small business has received a PPP (Paycheck Protection Program) loan from the SBA (Small Business Administration), there are specific requirements you'll need to meet in order to get your loan forgiven. You will need the following:

  • Either Form 3508 or Form 3508EZ
  • Either Form 3508 Instructions or Form 3508EZ Instructions
  • Documented payroll hours & expenses at the per employee level
  • For the actual 8-week or 24-week covered period beginning on the date your loan was funded
  • Payroll hours for the period of 2/15/2019-6/30/2019
  • Payroll hours for the period of 1/1/2020-2/29/2020
  • Average payroll at the employee level from 1/1/2020-3/31/2020
  • FTEE of the date of your submission of Forgiveness application or 12/31/2020, whichever is sooner

See the attached instructions for what other documentation you will need to provide with your Loan Forgiveness application.


We are pleased to welcome you back into our branch lobbies beginning Monday, June 29th, 2020. With your safety and service in mind, please take note of the following:

  • Access to the lobbies may be adjusted so that capacity limits for customers can be maintained. Please limit lobby access only to customers conducting business.
  • Customers are required to wear face coverings or masks. Single use masks will be available for you. You may be asked to temporarily remove your mask for identification purposes.
  • Clear, protective shields have been added to Teller stations and Banker desks.
  • Our Team Members will wear masks when social distancing can't be met or when protective shields are not available.
  • Easy-to-identify floor markers have been added to allow for proper social distancing.
  • Hand sanitizer stations are located throughout the branches.
  • Enhanced deep cleaning is conducted throughout the day, with special emphasis on high touch surfaces.
  • Our waiting areas will be closed. You may be asked to wait outside when capacity limits are met.
  • Coffee and water stations have been removed.
  • Public restrooms will not be available.

If you need to meet with a banker, consider scheduling an appointment or giving us a call at any of our branches to ensure availability. Many additional services including license plate sticker renewals, property tax payments, and cash advances will still be done via the drive-thru.

Our Team Members look forward to seeing you in our branch lobbies. If you don't feel comfortable coming inside or you don't want to enter wearing a mask, please feel free to continue using our drive-thru lanes, ATMs, and online and mobile banking.


To better serve our customers during the COVID-19 pandemic, we are expanding our hours. Starting Monday, June 15th, our drive-thrus will be open: Monday & Friday from 8 a.m.-6 p.m., Tuesday-Thursday from 8 a.m.-5 p.m., and on Saturdays from 8 a.m. - noon. Certain transactions may require curbside assistance. If you need to meet with a Personal Banker, you can do so by appointment only. Our lobbies will be reopening to the public soon. If you have any questions or concerns, please contact one of our branches.


The safety of our customers and our Team Members is always our number one priority. Our drive-ups continue to remain open Monday-Friday from 9 a.m.-5 p.m. and on Saturdays from 9 a.m. to noon. We will continue to monitor the situation and reopen our lobbies in the near future when we are confident that it’s safe enough to do so. You can always make an appointment to see a banker by calling any of our locations, and our electronic services continue to be available for your convenience.Thank you for your patience and understanding during these unprecedented times. Most of all, thank you for putting your trust in Northwest Bank to be your community bank.


We have been monitoring the rapid changing concerns regarding COVID-19 (Coronavirus), and Northwest Bank is taking the necessary precautions to keep our customers, Team Members, and the community safe. With that in mind, we have decided to close our four lobbies to the general public until further notice.

Our drive-up services will be available Mondays-Fridays 9 a.m.-5 p.m. and on Saturdays 9 a.m.-12 p.m. Customers may also continue to use the night drop boxes available at all of our locations. As always, our ATM's are accessible 24/7. If you need to meet with one of our bankers or access your Safe Deposit Box, we will schedule visitors by appointment only. Please contact your local branch at the following phone numbers: Rockton Avenue 815-987-4550, Phelps Avenue 815-229-4212, Ralston Road 815-986-1111, Peak Drive 815-312-5602, Mortgage 815-229-9456

You may experience an extended wait time due to high call volume, so your patience is appreciated.

It has been recommended by local and federal health departments for consumers to avoid any unnecessary social interaction. We highly encourage you to take advantage of our electronic financial services during this time (Online Banking, Mobile Banking, Person-to-Person Payments, Digital Wallet, and MyCardRules).

COVID-19 Relief Program for Northwest Bank Customers

Northwest Bank has been a strong supporter of Rockford area families and businesses for nearly 50 years. We’ve been there during strong times and challenging times, and we are here now to support your financial needs during these uncertain times.

Our COVID-19 Relief Program is designed to alleviate some of the financial hardships you may face as a result of illness or workplace changes. We will continuously evaluate our program as the situation evolves for our customers and the local Rockford community.

  • Consumer and Mortgage Loan Payment Deferral ProgramIf you are facing a financial hardship due to COVID-19, contact us. We may make available a payment deferral for up to 90 days, with no credit bureau impact. For assistance or questions, please contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.
  • Suspension of Foreclosure Program – We will suspend foreclosure actions on residential properties for 90 days, unless required by federal or government agencies. For assistance or questions, contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.
  • Repossession Halt Program – We will not initiate any new repossession actions for 90 days for vehicles, RVs, or marine craft financed by Northwest Bank. For assistance or questions, contact us at 815-987-4550 Monday through Friday 9:00 a.m. to 5:00 p.m.

In addition, for our business and commercial customers, we are committed to working with you to tailor a debt repayment structure that accommodates the temporary financial challenges you may be facing as a result of COVID-19. We are also monitoring State and Federal programs aimed to assist small businesses affected by COVID-19 that may be available to you. Please contact your Relationship Manager, or call 815-987-4550 to inquire as to how we can help.

From the FDIC: Frequently Asked Questions for customers regarding COVID-19

Lastly, fraudsters always pick the worst time to strike. Don't forget to be aware of Coronavirus email scams. Use precaution when clicking on unknown online sources or opening emails with information on the virus. Remember, Northwest Bank will never ask you for your card number, personal PIN or account number(s). Please contact the bank immediately if you receive such a call requesting this information.

For more information about COVID-19, visit the CDC website,